Chat Support

Mobile devices frequently disconnect during chat sessions; it is recommended to use a desktop or laptop instead. If you use a mobile device, please keep the chat as your active screen.

Holiday Coverage

Event	Date	Coverage
Labor Day	September 1	Closed
Fall Break	October 6 – 7	Voicemail Coverage *
Thanksgiving Break	November 26 – 28	Voicemail Coverage *
Winter Break	December 17 – January 2	Voicemail Coverage * Closed: Dec 24 - Christmas Eve Dec 25 - Christmas Day Dec 31 - New Year's Eve Jan 1 - New Year's Day
Martin Luther King, Jr Day	January 19	Closed
Spring Break	March 16 – 20	Voicemail Coverage *: Mar 18 – 20 Closed: Mar 16 – 17
Memorial Day	May 25	Closed
Juneteenth	June 19	Closed
Independence Day	July 3	Closed

* Voicemail coverage means calls to 270-745-7000 will go directly to the leave voicemail prompt. ITS Service Desk employees will attempt to contact callers within 24 hours. Issues unable to resolve via the phone will route to the appropriate ITS area to address during normal university operating hours.

About Chat

We recommend using chat for requests such as:

Configuring email settings and Outlook tips
Password resets
Account requests
Subscribing/unsubscribing from mailing lists

Not all requests can be effectively addressed via chat and may result in a ticket creation for the ITS Service Desk team to contact you via phone or remote assistance.