TopperTech

TopperTech is a computer service center dedicated to providing seamless assistance and meeting the technological needs of WKU faculty, staff, and students. Regardless of your technology issue or question, TopperTech is your go-to destination for all things computers at WKU. Our resolution services include, but are not limited to: 

• Provide in-person technical support for various technologies including hardware, software, email, authentication and access management, data management, and laptop reservations.
• Diagnose and facilitate hardware resolutions for Dell, Apple, and Microsoft computers for university employees and students.
• Maintain the ITS Support Standards for hardware and software.
• Provide technical support for PC and Apple platforms in an enterprise-level environment, including guidance and consultation on endpoint and mobile technology solutions.
• Responsible for all aspects of the TopperTech laptop reservation service.
• Computer lifecycle administration, from purchase to decommission.
• Maintain accurate documentation for incident and knowledge management, ensuring detailed and precise information is collected for timely resolutions and continuous improvement.
• Oversee and monitor Student Technology Centers across campus.

 

Hardware Repairs 

TopperTech provides hardware repairs to WKU-owned faculty, staff, lab, and classroom computers.  

• TopperTech does not provide hardware repairs on student owned computers. 

To check in a personally-owned device, please bring the following items to the third-floor Service Windows located in Jody Richards Hall:

• WKU Student ID
• Power adapter
• Device

 

Student Computer Service

TopperTech provides software solutions and hardware diagnostics for student owned computers.

---

• Service is available to all registered WKU students.
• Service request must be made by device’s rightful owner.
• Devices are serviced on a first-come, first-served basis. Due to numerous factors, it is difficult to provide an accurate turnaround time.
• While a device is in TopperTech possession, we are not responsible for damage caused by natural disasters or other emergencies outside of our control.
• TopperTech cannot guarantee a solution; however, in such situations information on other resolutions can be provided.
• TopperTech is not responsible for existing blemishes or damage to a device. A physical inspection is made at check-in, and any existing damage is noted.
• Once a device is completed, TopperTech will notify the client via email and phone. If a device is not picked up within 30 days of the first notification, it becomes the property of TopperTech to dispose of at our discretion.

 

Laptop Reservation

Laptop reservations for WKU faculty, staff, and students can be made using the Connect2 Online Equipment Reservation.

Reserve Equipment